Warranty Program
Terms and Conditions for Optic LED
All Optic LEDs came with a 5, 7 or 10 year warranty depending on what model and when you purchased your light.
Warranty Program:
Optic LED fully stands behind their overbuilt high quality LED Grow Lights and is committed to supporting you in keeping your light fully operational for 5-10 years depending on what warranty you received with your light. Lights Purchased 2015 - 2018 came with 5 year warranty & Lights purchased 2019 through 2022 all models included 5-10 year warranty. Optic LEDs are engineered with industry best components including USA Made CREE LED'S, Samsung LED's, Osram LEDs, Meanwell Driver's & Sosen Drivers. Massively overbuilt heatsinks for passive cooling help to prolong the life of your Grow Light fixture and more efficient operation. Optic LED's last years longer than other LED Grow Lights and also maintain their value better.
All Optic LEDs are assembled with 4 main components, The Drivers, LED Boards, Heatsinks and Dimmers. The Heat sinks themselves are aluminum and not possible to break. We have installed "Plug and Play Connectors" on the components so any grower can easily plug in a new Part if they were to break their light during the warranty period. Growers will never have to send their light in as they are engineered to be able to plug in a new part if thats ever needed right in the comfort of your own garden.
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- Contact WarrantyClaim@OpticLEDGrowLights.com
What is Not Covered
This 5-10 year warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use, poor maintenance, misuse, abuse, neglect, exposure to pesticide or Plant sprays or other acts of nature.
Your Optic LED should be cleaned annually at a minimum or it is considered neglecting proper maintenance. If you use foliar sprays, pesticide sprays, IPM Sprays or sprays of any kind other than water you are required to have Lenses on your lights at all time. Slim series Lenses will protect your LED boards and prevent damage to your LED boards or other parts.
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*How to make a Warranty Claim
In order to enforce the rights under this warranty, the original purchaser must notify Optic LED of a warranty claim by emailing Optic LED
- 2-4 pictures of the light, one of the sticker on the top of the light
- A video would be helpful if it makes it easier to show the problem
- brief description of the problem.
- Your Name
- your current shipping address.
- your original order details
Where do I email my Warranty Claim information?
Located in USA, Email: WarrantyClaim@OpticLEDGrowLights.com
Located in Canada, Email: WarrantyClaim@OpticLEDGrowLights.com
Located Outside of N.America: Email: Warranty@OpticLEDGrowLights.com
The Optic LED representative will request 2-4 photos showing defect and the light in its entirety so they can submit an official warranty claim. Its very important that we receive a picture that shows the defect up close but also pictures that show the entire light. Once the claim is submitted with the correct photos a response back on the warranty claim will take 2-10 business days depending on the level of complication.
When the response comes back from your claim you will get a resolution plan to get your light back up and running at 100%. Self servicing at home while you continue to use your light will help avoid costly down time or having to pay to send your light in for repair.
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How Our Warranty Program Works over Time
7 YEAR WARRANTY (limited warranty starts year#6)
Years of Ownership Coverage
1st Year $0 Parts & Free Shipping
2 - 5 $0 Parts - Shipping & Processing $30 - $99
6 - 10 years $0 Parts and Shipping & Processing $99 +
- Longest Running LED Grow Lights on Earth
USA Warranty Claims:
Order your $0 Warranty Parts here
https://opticledgrowlights.com/products/miscellaneous-warranty-parts
Outside USA Warranty Claims: If you are located outside of USA, Then you will be charged international shipping cost when you process a warranty claim to have parts mailed out to you.
If Optic LED Deems the Light fixture was not properly maintained due to neglect we reserve the right to charge for Parts & shipping at any time. If Optic LED Deems the warranty claim as damage caused by the grower hitting the light or dropping it we reserve the right to charge for shipping and parts. If Optic LED Deems the warranty claim as excessive voltage powered into the light beyond what its listed capabilities are we reserve the right to charge for Shipping and Parts. If Optic LED deems the warranty claim as improper use from using any type of sprays in the garden we reserve the right to charge for shipping and parts.
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Terms of Use
The terms and conditions set forth below (the “terms”) govern you while on this site on the World Wide Web (the “site”) and are legally binding on you. If you do not agree with any of the listed conditions, do not access or otherwise use this site or any information contained on this site. Your use of the site shall be deemed to be your agreement to each of the terms set forth below
General use Restrictions
Optic LED Grow Lights LLC grants you the limited right to display the Materials only on your personal computer for your personal use. You agree not to use the materials for any other purpose without the prior written consent of Optic LED Grow Lights LLC. Without limitation, you agree not to reproduce, re-distribute, sell, publish, broadcast or circulate any information contained in the materials to anyone, including others in the same company or organization. You may not post content from this site to news groups, mail lists, or bulletin boards. You acknowledge and agree that, except as set forth herein, you have no right to modify, edit, alter or enhance any of the materials in any manner. This limited license terminates automatically, without notice to you, if you breach any of these terms.
You acknowledge that this site may include certain inaccuracies or typographical errors which may affect the quality of materials and third-party content. You acknowledge that the materials or any third-party content have not been independently verified or authenticated in whole or in part by Optic LED Grow Lights LLC, and agree that Optic LED Grow Lights LLC does not warrant the accuracy or timeliness of materials or the third-party content, and further agree that Optic LED Grow Lights has no liability for any omissions in the materials and content, whether provided by Optic LED Grow Lights LLC or any third-party.
General disclaimer
Services and Materials are intended only for Optic LED Grow Lights’ customers. Optic LED Grow Lights LLC grants you no license or property rights to any such Services and Materials. Optic LED Grow Lights does not warrant the accuracy, completeness, or reliability of Services and Materials and other items contained on this server or any other server. Therefore, you are not to rely on any Services and Materials provided in this site unless we expressly advise you in writing that you can…Please do not rely upon or utilize the Services and Materials to purchase, sell, trade, or transact in any securities.
Local Laws
Optic LED Grow Lights LLC controls and operates this site from its headquarters in the United States of America. If you use this site from outside the United States of America, you are entirely responsible for compliance with applicable local laws, including but not limited to the export and import laws of other countries in relation to the materials and third-party content.
Trademarks
“Optic LED Grow Lights”, “Optic LED”, “opticledgrowlights.com”, “Optic LED Grow Lights in the United States and other countries. Unauthorized use or duplication of these marks is strictly prohibited by law.